Privacy Policy

Effective Date: June 4, 2026

Welcome to Queue24. Your privacy is important to us. This Privacy Policy explains how Queue24 (“we,” “our,” or “us”) collects, uses, stores, and protects your information when you use our mobile application and related services.

By using Queue24, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a) Personal Information

When you use Queue24, we may collect:

• Full Name
• Mobile Number
• Profile Information (if provided)
• Login and account-related information

b) Authentication Information

Queue24 uses phone number OTP (One-Time Password) verification to authenticate users and secure account access.

c) Device Information

We may collect limited device-related information including:

• Device model
• Operating system version
• App version
• Device identifiers
• Crash logs and diagnostics

This helps us improve app performance, security, and reliability.

d) Usage Information

We may collect information about how users interact with Queue24:

• Features accessed
• App interactions
• Session activity
• Performance analytics

2. Information We Do Not Collect

We do not intentionally collect sensitive personal information unless required for a specific feature introduced in future updates.

3. How We Use Your Information

• Create and manage user accounts
• Verify users through OTP login
• Improve app functionality and user experience
• Provide customer support
• Enhance app security and prevent misuse
• Monitor app performance and technical issues
• Send important service-related notifications

4. Notifications

Queue24 may send notifications related to:

• Account activity
• Service updates
• Queue or booking updates
• Important announcements

Users may manage notification preferences through device settings.

5. Data Storage and Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, disclosure, or loss.

However, no digital platform can guarantee absolute security.

6. Third-Party Services

Queue24 may use trusted third-party services to support app functionality:

• Authentication services
• Analytics tools
• Cloud infrastructure
• Crash reporting services

7. Advertising

Queue24 currently does not display advertisements.

Future versions of the app may introduce advertising to support service improvements.

8. Payments and Purchases

Queue24 currently does not provide payment services.

Future updates may include subscriptions, purchases, or payment-related features with updated disclosures.

9. Future Services and Features

Queue24 may introduce additional services including commerce, bookings, service integrations, or digital transactions.

10. Data Sharing

We do not sell users’ personal information.

Limited information may be shared only:

• When required by law
• To protect platform security
• To provide functionality through trusted providers

11. Data Retention

We retain user information for as long as reasonably necessary to provide services and comply with legal obligations.

12. Account Deletion

Users may request account deletion by contacting:

Email: truecarenow.in@gmail.com

13. Children’s Privacy

Queue24 is not intended for children under the age of 13.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will appear on this page with a revised effective date.